Asaan Karobar Finance Scheme Helpline Number Guide 2025

Imagine having a direct line to experts who can instantly resolve your concerns about Punjab’s most ambitious business financing initiative. When you’re navigating the complexities of interest-free loans worth up to Rs. 30 million, having reliable support becomes crucial for your entrepreneurial success. The Asaan Karobar Finance Scheme Helpline Number serves as your lifeline, connecting you with knowledgeable representatives who understand the intricacies of this revolutionary program.

Every entrepreneur’s journey involves questions, concerns, and occasional roadblocks. Whether you’re facing application challenges, portal access issues, or need clarification about loan terms, having immediate access to qualified support can make the difference between business success and missed opportunities. The Punjab government recognizes this critical need and has established comprehensive support systems to ensure no entrepreneur feels lost in the process.

With the scheme’s expansion to accommodate 24,000 SMEs in 2025-26, effective communication channels become even more vital. The support infrastructure has been designed to handle the growing volume of queries while maintaining personalized assistance for each entrepreneur’s unique situation.

Official Helpline Numbers

Punjab Government Helpline

The primary Asaan Karobar Finance Scheme Helpline Number provides immediate access to trained support representatives who specialize in business financing queries and application assistance.

Primary Support Numbers:

Main Helpline: 1786

Toll-free calling from all networks across Pakistan
Available 24/7 for urgent queries and technical support
Multilingual support in Urdu, Punjabi, and English
Direct connection to Bank of Punjab representatives
No call charges applied from any mobile or landline network

Bank of Punjab Customer Service:

Primary UAN: 111-267-200
Alternative number: (042) 35783700-10
Banking operations support: 111-200-100
Dedicated business loan desk available during business hours

Scheme-Specific Numbers

Different aspects of the Asaan Karobar initiative have specialized support channels:

Support Type	Contact Number	Availability	Services Provided
Application Support	1786	24/7	Status checks, document guidance
Banking Operations	111-267-200	9 AM – 5 PM	Account management, disbursement
Technical Issues	1786	24/7	Portal problems, login assistance
Complaints	complaints@bop.com.pk	Email support	Formal complaint resolution

Emergency Contact Protocol: For urgent matters requiring immediate attention, the toll-free number 1786 provides priority routing to senior customer service representatives who can escalate issues to management level when necessary.

Regional Support Centers

District-Level Assistance:

Each district in Punjab has designated support officers
Local language support for rural entrepreneurs
In-person consultation availability
Coordination with central helpline for complex cases

Email and Online Support

Official Email for Queries

Beyond phone support, the Asaan Karobar Finance Scheme Helpline Number system extends to comprehensive digital communication channels:

Primary Email Channels:

General Inquiries: info@akf.punjab.gov.pk
Technical Support: support@akf.punjab.gov.pk
Complaints Resolution: complaints@bop.com.pk
Document Submission: documents@akf.punjab.gov.pk

Email Response Timeline:

Standard queries: 24-48 hours response time
Technical issues: 12-24 hours resolution
Urgent matters: Same-day response guarantee
Complex cases: 3-5 working days with regular updates

Support Through Portal

The integrated support system within the official portal provides self-service options and direct communication channels:

Portal Support Features:

Live Chat: Real-time assistance during business hours
Ticket System: Submit detailed queries with file attachments
FAQ Database: Searchable knowledge base with common solutions
Video Tutorials: Step-by-step guides for complex processes
Status Notifications: Automated updates sent to registered email

Self-Service Options:

• Application status tracking without agent assistance

• Document upload with automatic validation

• Form pre-filling for returning users

• Account management tools for approved borrowers

Visit Nearest Bank or Facilitation Center

List of Partner Banks

While Bank of Punjab serves as the primary implementing partner, several facilitation centers across Punjab provide in-person support:

Primary Banking Partner: Bank of Punjab (BOP)

Headquarters: Lahore, Punjab
Branch network: 750+ locations across Punjab
Specialized business loan counters at major branches
Dedicated relationship managers for Asaan Karobar applicants

Additional Support Centers:

• Punjab Information Technology Board (PITB) offices

• District Commissioner offices with business facilitation desks

• Chamber of Commerce locations in major cities

• Small Industries Development Board (SIDB) regional offices

Locations (Punjab Only)

Major City Support Centers:

Lahore:

Bank of Punjab Head Office: 7-A, Egerton Road
PITB Office: Arfa Software Technology Park
Lahore Chamber of Commerce: 11-Shahrah-e-Aiwan-e-Tijarat

Faisalabad:

Bank of Punjab Regional Office: Club Road
Faisalabad Chamber of Commerce: Aiwan-e-Tijarat Road
Small Industries Office: Jhang Road

Rawalpindi:

Bank of Punjab Branch: Committee Chowk
Rawalpindi Chamber: Haider Road
Business facilitation center: Murree Road

Multan:

Bank of Punjab Regional Office: Kutchery Road
Multan Chamber: Bosan Road
SIDB Office: Industrial Estate

Rural Support:

Mobile banking units visit rural areas weekly
Tehsil-level facilitation desks
Union council business support officers
Village entrepreneur liaison programs

Tips Before Contacting Helpline

Keep CNIC and Application Number Ready

Efficient helpline interaction requires proper preparation. Having the right information readily available ensures quick resolution of your concerns:

Essential Information Checklist:

• Personal Details: Full name as per CNIC, CNIC number, registered mobile number

• Application Information: Reference number, submission date, loan amount requested

• Business Details: Business name, type, location, registration number

• Banking Information: Account details, previous correspondence reference

Documentation Preparation:

Keep application acknowledgment receipt accessible
Note any previous communication reference numbers
Prepare specific questions to maximize call efficiency
Have backup contact methods ready

Best Time to Call

Strategic timing can significantly improve your helpline experience and reduce wait times:

Optimal Calling Hours:

Morning Peak (9 AM – 11 AM):

High agent availability
Fresh start for complex problem-solving
Management availability for escalations

Afternoon Efficient (2 PM – 4 PM):

Moderate call volume
Experienced agents handling queries
Good time for detailed discussions

Evening Support (5 PM – 7 PM):

Extended hours for working professionals
Specialized support for urgent matters
Follow-up call coordination

Days to Avoid:

Monday mornings (high volume from weekend accumulation)
Friday afternoons (staff transition periods)
Public holidays and their preceding days

Advanced Helpline Services

Specialized Support Categories

Application Guidance:

Step-by-step application assistance
Document requirement clarification
Eligibility criteria interpretation
Business plan development support

Technical Assistance:

Portal navigation help
Login and password issues
Mobile app troubleshooting
Document upload problems

Financial Counseling:

Loan amount calculation guidance
Repayment planning assistance
Business financial planning support
Risk assessment consultation

Callback Service

For complex issues requiring extensive discussion, the helpline offers callback services:

Callback Features:

Schedule calls at your convenience
Extended consultation periods (up to 45 minutes)
Senior advisor availability
Multi-party conferences with bank officials

Language Support Options

Multilingual Assistance: The Asaan Karobar Finance Scheme Helpline Number provides support in multiple languages to ensure accessibility for entrepreneurs from diverse backgrounds:

• Urdu: Primary language for most interactions

• Punjabi: Local language support for rural entrepreneurs

• English: Technical and business terminology discussions

• Regional Dialects: Saraiki, Hindko support in relevant areas

Alternative Contact Methods

WhatsApp Business Support

Official WhatsApp Number: +92-321-1786000

Document sharing capabilities
Image-based query resolution
Voice message support
Status update notifications

Official Punjab Government Channels:

Facebook: @PunjabGovOfficial
Twitter: @GovtofPunjab
Instagram: @punjabgovernment
YouTube: Punjab Government Official

Response Timeline:

Social media queries: 4-6 hours
Direct messages: 2-4 hours
Public post responses: 1-2 hours

Conclusion

The Asaan Karobar Finance Scheme Helpline Number represents more than just a contact point—it’s your strategic partner in navigating Punjab’s transformative business financing landscape. Whether you choose the primary toll-free number 1786, utilize Bank of Punjab’s dedicated business support at 111-267-200, or leverage digital communication channels, comprehensive support ensures your entrepreneurial journey remains smooth and successful.

Remember that effective preparation before contacting support, including having your CNIC and application details ready, maximizes the value of each interaction. With multiple contact methods, multilingual support, and 24/7 availability, the Asaan Karobar Finance Scheme Helpline Number ensures that help is always within reach when you need it most.

Frequently Asked Questions (FAQs)

1. What is the main Asaan Karobar Finance Scheme Helpline Number?

The primary toll-free helpline number is 1786, available 24/7 for all queries related to the scheme and application process.

2. Can I get support in Punjabi language when calling the helpline?

Yes, the helpline provides multilingual support including Urdu, Punjabi, and English to assist entrepreneurs comfortably.

3. Is there an email address for sending detailed queries about the scheme?

Yes, you can send detailed queries to info@akf.punjab.gov.pk for comprehensive written responses.

4. What information should I have ready before calling the helpline?

Keep your CNIC number, application reference number, registered mobile number, and specific questions prepared for efficient assistance.

5. Are there specific hours when the helpline is less busy?

The helpline is typically less busy during 2 PM – 4 PM and early evening hours (5 PM – 7 PM).

Table of Contents